Frequently Asked Questions

We offer 18 administrative services across three regions: United States, Latin America, and Spain. This includes apostilles, business registration, visa support, power of attorney, degree recognition, NIE/TIE applications and more. View the full catalog on our Services page.

Our base management fee is $30 USD for USA and Latin America, or €30 EUR for Spain. Additional government or third-party fees may apply depending on the specific procedure.

Processing times vary by procedure and country. Simple apostilles can take 3–5 business days; more complex procedures like visa support or degree recognition may take 2–8 weeks. We will give you a specific estimate within 24 hours of receiving your request.

Absolutely. All data is transmitted over SSL/TLS encryption. We never share your personal information with third parties beyond what is strictly necessary to complete your procedure. See our Privacy Policy for full details.

We accept all major credit and debit cards — Visa, Mastercard, American Express and Discover — through our secure payment processors Stripe and Square. All transactions are encrypted.

Yes. If we are unable to begin processing your request, or if you cancel within 24 hours of submission, you are entitled to a full refund. Once processing has started, refunds are evaluated case by case. Please read our Refund Policy for complete details.

No — you can submit and pay for a request without creating an account. However, creating a free account lets you track your request status in real time, view your history and receive updates.

You will receive a confirmation email with your unique reference number after payment. If you have an account, log in to your dashboard to see live status updates.

Yes. Our platform is fully bilingual (English and Spanish) and our team handles documents in both languages. Switch to Spanish using the language selector at the top of any page.

Required documents depend on the specific service. After submitting your request and completing payment, we will email you a personalized checklist within 24 hours.